Privacy Policy

This Privacy Policy (“Policy”) explains how trymoodie.com (“Company,” “we,” or “us”) collects, uses, and safeguards your personal information when you use our website, purchase our products, or engage with our services. By using our website and services, you consent to the practices described in this Policy.

We are committed to protecting your privacy and ensuring the security of your data. Please take a moment to read this Policy carefully.

1. Information We Collect

1.1 Personal Information

When you voluntarily provide it, we may collect personal information such as:

  • Name, billing/shipping address, and contact details (email, phone number).
  • Payment details (credit/debit card, billing information) when making a purchase.
  • Account login information if you register with us.
  • 1.2 Usage Information

We automatically collect non-personal data about how you interact with our site, including:

  • IP address, browser type, and operating system.
  • Pages viewed, time spent, and usage patterns.
  • Data collected via cookies, web beacons, pixels, and similar technologies to help us improve your shopping experience.

1.3 Information from Third Parties

We may also collect information from:

  • Shopify (our e-commerce platform).
  • Payment processors (who handle your payments securely).
  • Analytics and advertising partners who help us understand site performance.

2. How We Use Your Information

2.1 Providing Products & Services

We use your data to:

  • Process and fulfill your orders (including shipping, returns, and exchanges).
  • Send order confirmations, shipping updates, and account notifications.
  • Maintain your account and provide customer support.

2.2 Marketing & Communication

With your consent, we may use your information to:

  • Send promotional emails, SMS, or newsletters about new products, sales, or special offers.
  • Deliver targeted advertising that’s relevant to your interests.
  • Provide reminders for abandoned carts or incomplete checkouts.

You may opt out of marketing messages anytime by following the unsubscribe link in emails or replying “STOP” to SMS.

2.3 Security & Fraud Prevention

We may use your information to:

  • Detect and investigate fraudulent or suspicious activities.
  • Protect our rights, property, and customers.

2.4 Legal Compliance

We may disclose your information where required by law or legal proceedings.

3. Data Security & Retention

3.1 Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

3.2 Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

  • Keep track of items in your shopping cart.
  • Remember your preferences.
  • Analyze website performance.
  • Send cart reminder SMS/email notifications if you abandon checkout.

You can manage or disable cookies in your browser settings, though some site features may not function properly without them.

5. SMS & Email Marketing Consent

  • By providing your phone number/email at checkout, you agree to receive order updates, reminders, promotional offers, and review requests from us.
  • Opt-in data and consent will not be sold or shared with third parties except service providers (e.g., messaging partners) who enable our SMS/email program.
  • You can opt out at any time by replying “STOP” to SMS or clicking “Unsubscribe” in emails.

6. Children’s Privacy

Our services are not directed at individuals under 18.
 We do not knowingly collect data from children. If we discover that we have accidentally collected information from a child under 18, we will delete it immediately.

7. Third-Party Services & Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

  • Updates will be posted on this page with the “Last Updated” date at the top.
  • We encourage you to check back periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 support@trymoodie.com

We will respond as soon as reasonably possible.