Shipping Policy

At trymoodie.com, we want your shopping experience to be smooth and worry-free. Below you’ll find all the details regarding our shipping process, timelines, and policies.

Shipping Timeframes

  • Standard Delivery: Orders are shipped within 7–17 business days after dispatch.
  • Please note that delivery times may vary depending on your location and courier performance.

Shipping Regions

Currently, Moodie only ships within the United States and Canada.
 If you’d like us to ship to your country or region, please let us know by contacting us at support@trymoodie.com. We’re always open to expanding our reach.

Discreet & Private Packaging

Your privacy is our priority. All orders are shipped in plain brown boxes with no reference to “Moodie” on the shipping label or return address.

Order Processing Time

  • Orders are usually processed and dispatched within 3-5 business days.
  • After dispatch, shipping time depends on the selected delivery method (7–17 business days).
  • Special Note: Our pillows are carefully crafted, filled, and packaged to maintain quality and hygiene. Due to this detailed preparation and occasional high demand, processing may sometimes take a little longer.

    Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number. Please allow 24–48 hours for tracking updates to appear.

If your tracking shows no movement right away, there’s no need to worry—it simply means your package is awaiting pickup by the courier.

Delivery Delays

While we strive to meet our estimated delivery times, delays can occasionally occur due to factors beyond our control, such as:

  • High postal volume during peak seasons

  • Severe weather conditions

  • Carrier strikes or operational issues

  • Customs clearance (for international orders)

We kindly ask for your patience in these rare cases.

Lost or Missing Packages

If your order appears delayed or missing:

  1. First, check with your local courier or neighbors in case the package was delivered nearby.

  2. If your package is confirmed as lost, please contact us at support@trymoodie.com.
  3. We will investigate the issue with the courier and, depending on the outcome, arrange for a replacement or refund.

Important Notes

  • Once your order has been shipped and assigned a tracking number, we cannot cancel or intercept it while in transit.
  • However, if you decide not to keep your order after receiving it, our Return Policy applies (within 30 days).
  • Shipping fees are non-refundable once an item has been dispatched.

Need Assistance?

If your tracking hasn’t updated in a while, it’s usually a courier-related issue and your order is still on the way. However, if your package exceeds the delivery window or you need help with your shipment, please reach out to us at support@trymoodie.com and we’ll be happy to assist you.